To Nha Notes | Dec. 12, 2022, 11:24 p.m.
The key to learning from your mistakes is to document your failures by performing a root-cause analysis and writing up a “postmortem,” as it’s called at Google (and many other companies).
A good postmortem should include the following:
A brief summary of the event
A timeline of the event, from discovery through investigation to resolution
The primary cause of the event
Impact and damage assessment
A set of action items (with owners) to fix the problem immediately
A set of action items to prevent the event from happening again
Lessons learned